LEADS / AUTOMATION
Enquiry-processing automation
We connect enquiry channels, qualification, CRM, tasks and notifications so every enquiry has a next step.
Enquiry-flow review — from RUB 10,000. We start with a small, verifiable phase, so you can evaluate the result without committing to a large project upfront.
- First step
- Enquiry-flow review — from RUB 10,000
- Focus
- One task and a measurable result
- Control
- Stages, acceptance criteria and the option to stop
- Ownership
- Settings, data and documentation remain yours
LEADS / AUTOMATION / TASKS
The tasks we address
We establish what currently gets in the way and which changes are needed first.
- Enquiries arrive through different channels
- We combine them into one incoming flow
- Sales responds too late
- We configure SLAs and notifications
- Data is insufficient to act on
- We add qualification and enrichment
- Management cannot see losses
- We record statuses and reasons
LEADS / AUTOMATION / OUTCOME
What the work includes
We agree the scope and outcome of every stage before the project starts.
- Intake
- Forms, email, calls and messengers
- Qualification
- Topic, priority and data completeness
- Routing
- CRM, owner and tasks
- Control
- SLAs, errors and analytics
LEADS / AUTOMATION / PILOT
Where we start
The first phase produces a concrete deliverable you can verify and use even if the project goes no further.
Enquiry-flow review — from RUB 10,000. Before starting, we define inputs, scope, acceptance criteria and a safe rollback point.
- Agree inputs
- Before work, agree data, constraints and expected results
- Show a deliverable
- The first phase produces a diagram, prototype or verifiable configuration
- Make a decision
- The result informs whether to scale, change approach or stop
- Hand over control
- We document the logic and keep the system editable in Bitrix
LEADS / AUTOMATION / EVIDENCE
Experience and projects
Journey map, SLA and test scenario
We show architecture, constraints and completed work without invented reviews. For this service, the reference deliverable is a journey map, SLA and test scenario.
- Metallkorp
- B2B demand generation, website and enquiry processing
- Profkostum
- Catalogue, product data and e-commerce
LEADS / AUTOMATION / BEFORE STARTING
Questions before work begins
Conditions that affect scope, timing and cost.
- Must we automate the whole process at once?
- No. We choose one complete journey with a meaningful manual cost.
- What happens to exceptions?
- They remain visible and reach a responsible person with context.
- How is the benefit measured?
- We compare time, errors, SLAs and cost per operation before and after the pilot.
- Can the scenario be stopped?
- Yes. We provide a manual mode, log and safe shutdown.
LEADS / AUTOMATION / ENQUIRY
Let’s discuss your task
Describe the task and share a link to the website or system. We will clarify the details and propose a work plan.
- A relevant reply
- No automated mailing list or intrusive calls
- First deliverable
- Journey map, SLA and test scenario
- You retain control
- Scope, timing and acceptance criteria are agreed before payment