Monitoring
From RUB 10,000 per month. Initial response within 24 hours under the agreed service arrangement.
- Website availability checks.
- Domain and SSL certificate expiry checks.
- Backup execution monitoring.
- Regular checks of key pages and the enquiry form.
- A report of issues and recommended actions.
Changes and incident fixes are billed separately.
Development
Quoted after scoping; initial response within 3 hours under the agreement. Includes monitoring, an agreed allowance of changes, task estimates, pre-publication checks, CMS and module updates after compatibility review, and a report of completed work and hours.
Priority
Quoted after scoping; initial response within 1 hour under the agreement. Includes the development scope, priority triage, initial incident diagnosis, an agreed restoration and rollback procedure, order and payment checks after changes, and a preventive work plan.
A response time is not a guaranteed resolution time. Coverage hours, time zone, severity levels and responsibilities must be agreed before support begins.